Water Pressure: 70-110 PSI
1 x Oral Irrigator
4 x Water Flossing tips
1 x Bag
1 x Adapter (V400P has EU UK and US 3 types)（V400 has only USB tube, no charger included)
1 x English Manual
When you received the new machine, please charge fully at least 4 hours, otherwise machine may not have enough power to flow through the tips.
About shipment services
For USA, Spain and Russia, we send products from oversea warehouse when they are in stock.
For other countries, we provide different shipping method accordingly.
About Customs Tax
For some models (V300, V400P, V660, V600), we suggest buyers of these countries buy from oversea warehouse when they are in stock, in that case no customs tax needed to be paid.
For other countries, your product will be shipped from Chinese warehouse, we will follow the rules of Aliexpress and declare real value of the order. Buyer have the responsibility to clear custom and we can provide invoice of the order if buyer needs. If the package was returned because buyer does not pay for the tax, we won’t resend or refund for these orders.
About Return & Refund
1. If there are problems of the products, please contact our customer service immediately.
2. All returned items must be put in original package and a valid tracking number is required, also please state the return reason and your order number. We will manage a refund when the returned unit with all components in original package is received.
3. The shipping fee produced by return should be paid by the buyer.
If you have any problem about your order, please contact our customer service online asap and we will spare no effort to solve the problem for you.
If you are satisfied with our product, please kindly leave a positive feedback. Thank you.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.