2 must be paid within 3 days of order
1. Global shipping. (except for some countries and APO/FPO)
2. Process orders in time after verification.
We only ship to the confirmed order address. Your order address must match your shipping address.
4. The displayed image is not an actual item and is for your reference only.
5. Operating hours are provided by the operator, excluding weekends and holidays. Shipping time may vary, especially during holidays.
6. If you did not receive your shipment within 30 days after payment, please contact us. We will track the shipment and reply and respond as soon as possible. Our goal is to satisfy our customers!
7. Due to the difference in inventory status and time, we will choose to ship your items from our first warehouse for quick delivery.
8. Delivery method:
1. The manufacturer’s limited warranty on defective items for 12 months (excluding items that have been damaged and/or misused upon receipt). Accessories come with a 3-month warranty.
2. Defective items must be reported and returned during the warranty period (if possible, use the original packaging). You must tell us what the defect is and give us your order number. We do not repair or replace items that have expired warranty.
3. You agree to all listing policies listed above!
1. You have 7 days to contact us and 30 days to return it from the date of receipt. If this product is held for more than 7 days, it is deemed to have been used, and we will not refund or replace it. Shipping costs are borne by both buyers and sellers.
2. All returned items must be in their original packaging and you must provide us with the shipping tracking number and the specific reason for the return.
3. After the buyer and the seller cancel the transaction, we will return the full amount of the bid after receiving the original state of the item and packaging all the parts and accessories. Or, you can choose to replace
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
