It is greatly honored that our customer satisfaction rate is over 99%, which is top ranked. Your purchase here is guaranteed!
1. For some countries and some products free shipping (if any) is usually done by Aliexpress Standard Shipping or China Post Registered Air Mail (could be ePacket for the United States), please contact us if you would like to choose other courier, we are pleased to assist you.
2. The delivery by the above-mentioned 2 couriers normally takes 16-45 business days, sometimes it may take longer.
3. Please double check your order address. Your order address MUST MATCH your shipping address.
Cause 1: the goods is still on the way. Solution: please wait patiently.
Cause 2: the goods is returned or lost. Solution: you could request for RESEND or REFUND.
1. If the goods arrived with defect or if you are not satisfied with the product.
Solution: you could return the goods for exchange or refund (within 7 days), and please communicate with us before return. All returned goods must be in good condition. They must be under resalable condition. Defect or damage caused on your side may not be guaranteed.
2. In case the merchandise is defective in 3 months, we will send you a replacement without extra charge or offer a refund after we receive the defective item (please ensure it is not man-made damage).
1. To our regret, please be informed that the return charge will be borne by you.
2. Please track the shipment online (the website address will be included in the reminder which will be sent 1 week against order dispatched).
3. Please contact us if there’s any shipment delay or late update.
1. It would be highly appreciated if you mark 5-star and leave positive feedback when goods received.
2. Please do contact us if you are not satisfied with the products, we will spare no effort to solve.
Once again, our customer satisfaction rate is over 99%, your purchase here is guaranteed!
Thank you for your attention!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
