Tips
1. About OLEVS watches and packaging
We shop all the watches are all original authentic watch, the quality of absolute guarantee and our watches all the authority of the quality certification testing, you can rest assured to buy our products. We will send you free high-end watch gift box。
2. The watch is waterproof
Our watch waterproof performance is very good, can reach 30M life waterproof. For the daily life of the waterproof, our watch is absolutely no problem. You can wear your hands and take a bath. But one thing to note, try not to let the watch contact with steam and hot water, such as not wearing hot water bath. If the watch inside the water only a small amount of water vapor, water vapor will disappear automatically with time, or put up and down the watch up and down, two hours later, the water vapor will automatically disappear. If there are some water drops in the watch, please repair your watch as soon as possible.
3．If you encounter any problems in the use of the first contact us, we will help you solve the problem as soon as possible, maybe just we get off work or not online please wait patiently we will work within 24 hours to contact you.
About shipping
1. Most of the countries we are free shipping, when you order the product page will prompt you to complete your correct delivery address, phone, name, we will follow your address to your delivery
2.When you place an order, we will check the goods carefully within 1-3 days and then help you ship, but please note that perhaps due to weather reasons sometimes delay some time, but we will extend your delivery time, so please you Wait patiently. Usually we send you through China Post Air Mail, about 7-35 days to reach your address. If you need to quickly ship DHL, UPS, TNT, FEDEX, EMS, although they are not free, but can enjoy a very good discount. So when you order, please choose the way you want to ship, we will be shipped in the order list indicate the delivery or single number or send an e-mail to you.
3.You took the goods and freight does not include any tax
4.We are an honest and trustworthy supplier, and we hope that every customer friend will love our products and have a very pleasant shopping experience. If you are satisfied with our goods and services, then please be sure to give us 5 stars praise we will be very grateful. If you have any suggestions or not satisfied with the goods or services, please also give us 5 star praise and ask your question, please do not have no communication and contact left any negative comments, we will be the first time to respond positively and solve Your question. If there is a problem we will not let you down and will give you a good reply.
refund policy
1. if you receive the goods and description does not meet or not satisfied with the quality, please contact us in time will give a full refund。
2.If you want to return because of your reason, please contact us within 7 days after receipt of the goods, we will provide you with the address to return the goods, but the return of the freight you need to be responsible. We will return the goods in time to return the goods after the price, but the shipping time will not be returned. Please understand.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
