MOTOSPEED 104 Keys USB Wired Pro Gaming Keyboard Mouse USB Wired Colorful Keyboard and Mouse for Tablet Desktop PC Games
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About shipping:
1.Please make sure that your shipping address and contact information are clear and accurate,other wise we might not be able to ship your goods on time.
2.Normally we will send by AliExpress Standard Shipping to most of the countries,it is safe and good,you can get information from online service center,which have much more protection for you. If you want us to send by DHL,UPS etc please contact us.
3.All our packages are registered and can be tracked online.You may track most deliveries on 17track.net/en/ or you can refer to their respective official websites.
4.Customers are obliged to work with local customes if you are required to submit information/documents for custom clearance.And customers themselves alone are responsible for any possible custom fees and taxes that occur.
5. Buyer responses for (in case) all tax or VAT under any circumstances.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.
7.We do not accept unreasonable delivery rejection when there is no product quality.
About Feedback and Return:
1.We encourage our customers to give us all 5-star ratings if our products and services satisfy you.Your consistent support propels us to do our best for you.
2.We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important for us. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them.
3,If you have a defective goods, you want to return or discount. Please contact us within 3 days after you receive the parcel.
4,All return goods must be returned with its original packaging and accessories.
5,Customer is responsible for shipping charges on returned goods.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
