We strongly recommend buyers use ESCROW as the payment method,Escrow is FREE secure payment service that is automatically available on all transactions,This service ensures that payment is released to the seller only after you confirm satisfactory receipt of your order.
You can pay using Moneybookers,Visa,MasterCard and Bank Transfer.You can also pay with select debit cards,including Maestro,Solo,Carte Bleue,PostePay,CartaSi,4B and Euro6000.For the other payment methods,please contact us to confirm.
1. Normally items will be shipped within 3 working days once the payment is completed.
2. The additional cost such as taxes and customs charges will be charge for buyer.
3. Sometimes the package may stay in the post office or customs of your country for long time expecially in busy season,please be understanding the international shipping and contact them to get the parcel.
Once you have received your product, please take a moment to leave us a positive feedback.
Please contact us before leave Neutral or Negative Feedback, We’ll try our best to work out the problem for you.
1. We will check every item before shipment, to avoid returns for defective or incorrect. So after receipt of the goods, please check it face to face.
2. If there are any damages, please claim for compensation to the courier company immediately(We will assist in the claim).
3. If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping fees.
4. Please Note: We do not cover any items for damage after use .
5. Should returns be required:
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.