Thank you for your attention and order.
Our philosophy is “customer is our God”, we will insist for each customer to provide safe, reliable and stable products and convenient,fast,high-quality services.
At the same time, we need the support of each of our customers. So, if you have any good comments or suggestions for our products and services, please give us a message the first time, we will immediately improve, and will provide you with a small gift.
We hope that with your support of the growing, with China’s best electronic products at the most preferential prices available to every customer worldwide, at the same time for each customer to provide the best quality service.
Thank you very much.
Shipping
1 After the payment, we arrange the shipment within 48 hours (except holidays)
2 Chinese postal parcel shipping time is about 15-60 days, in remote areas will be longer
3 EMS shipping 15 days or so, UPS, DHL, TNT, Fedex usually takes 4-6 days.
Packing
1 All products are 100% brand new sent.
2 Product before sending we will test to ensure no problems.
3 Transport easily damaged goods, we will remove the original packaging, and replaced with a more robust package (hope to get your understanding)
Service
1 Buyer receives the goods are not satisfied you can return within 15 days of
2 Product defects, you can apply for replacement or refund service!We will provide you with a solution within 24 hours (except holidays).
Feedback
1 Dear buyers, if you satisfied with our products, please give us a positive feedback.（This is very important to us）
2 If you have questions about products or suggestions, please leave us a message!We will be at your service within 24 hours(except holidays)
Finally, I wish you a happy shopping! Thank you!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
